Hey Sterling,
Thanks for using our plugins!
Since you seem to be a current user of our premium plugins and/or free plugins, I recommend reaching out to our support on the Events Calendar PRO premium forum or WordPress.org forum. In those places, we have the capacity to provide more technical support. This Pre-Sales forum is reserved specifically for questions about the features of our plugins for users who are making decisions about which, if any, to purchase.
If you need help accessing your account, you can email us for more private assistance. 🙂
Let me know if I can clarify any of this!
Best,
Shelby 🙂