Help With Purchase

[Larye]

I purchased a single add-on that I need but just realized it is a part of a bundle that I will need to purchase. Is there a way to get a refund, apply a credit or switch components for the bundle that I will purchase?

[George]

Hey Larye,

Sure thing, we’re happy to help here! The best course of action would be to refund your existing purchases so that you can proceed from there and buy the bundle you would like to buy.

I will issue those refunds now! 🙂

[George]

Hey Larye,

I’ve refunded both of your orders in full. Those funds should be back in your accounts in 5–10 days at most, depending on your bank and on our payment processor, Stripe.

I hope this helps you proceed with the bundles and such—let me know if that’s the case and/or if there’s anything else I can try to help with!

Sincerely,
George

[Khari]

I also have this issue I need to purchase a bundle but bought three different subscriptions as well.

[George]

Hey Khari,

Sorry to hear that you’re having the same issues! Can you follow the steps described in this article so that we can help you out over email? → https://theeventscalendar.com/knowledgebase/refund-policy/

We’ll followup with you over email from there to make things right 🙂

For now, I will close up this initial thread of @Larye’s.

Thank you,
George

[Author]

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