Help- Issues with Event Calendar Pro

[Erik]

I’ve got The Events Calendar Pro setup on a site and yesterday noticed that the Previous and Next month links at the bottom of the calendar no longer work. When you click on- to advance to the next month the wheel just spins but never loads. Also When we make a change in the admin and try to publish an update there is a BLANK page…. Please help I am losing business when a client cannot access the Calendar. Thanks

[Erik]

please assist

[George]

Hi Erik,

A support technician will respond here as soon as possible.

In the meantime, please note our support policy → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

Our response times are one reply every 24–48 hours, and there is no “expedited” support feature that can be paid for or requested.

Additionally, it is currently the day before the Thanksgiving holiday here in the United States, where most of our team is located; as noted in the banner atop these forums, this will lead to some even more delays in response times.

I do genuinely apologize for this but just wanted to set your expectations early.

Stay tuned for actual technical support!

Sincerely,
George

[George]

Hey Erik,

George here again. I tried accessing your events page and was indeed met with the blank page like you describe.

This issue and the other issues you mention are not ones that we can recreate ourselves, nor are other customers reporting these issues, so the issues are currently unique to your specific website.

So to help me investigate this more closely and try to spot the problems, can you get started here by posting your site’s complete, un-edited System Information to this thread? Here is how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

— George

[Erik]

Here’s the system info, thank you!

HOME URL
http://righttocarryfirearmstraining.com
SITE URL
http://righttocarryfirearmstraining.com
SITE LANGUAGE
English
CHARACTER SET
UTF-8
NAME
ted
EMAIL
[email protected]
INSTALL KEYS
event-tickets-plus = 96cc################################38ad
events-calendar-pro = 0750################################ffad
tribe-eventbrite = d803################################5a86
WORDPRESS VERSION
4.6.1
PHP VERSION
5.6.27
PHP
max_execution_time = 30
memory_limit = 256M
upload_max_filesize = 64M
post_max_size = 64M
display_errors = 0
log_errors = 0
SERVER
Apache
SAPI
cgi-fcgi
PLUGINS
Gravity Forms version 2.1.1 by rocketgenius(http://www.rocketgenius.com)
Custom Background Extended version 0.1.0 by Justin Tadlock(http://justintadlock.com)
Easy Backstretch version 1.0 by Marco Galasso(http://neatandplain.com/)
Event Tickets Plus version 4.3.3 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.3.3 by Modern Tribe, Inc.(http://m.tri.be/28)
The Events Calendar PRO version 4.3.3 by Modern Tribe, Inc.(http://m.tri.be/20)
Genesis Connect for WooCommerce version 0.9.8 by StudioPress(http://www.studiopress.com/)
Genesis eNews Extended version 2.0.2 by Brandon Kraft(https://kraft.im)
Genesis Simple Edits version 2.1.4 by Nathan Rice(http://www.nathanrice.net/)
Genesis Simple Menus version 0.4.0 by Ron Rennick(http://ronandandrea.com/)
Google XML Sitemaps version 4.0.8 by Arne Brachhold(http://www.arnebrachhold.de/)
jcwp scroll to top version 1.7 by Jaspreet Chahal(http://jaspreetchahal.org)
Page scroll to id version 1.6.1 by malihu(http://manos.malihu.gr)
Really Simple CAPTCHA version 1.9 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
Simple Social Icons version 1.0.13 by Nathan Rice(http://www.nathanrice.net/)
Slim Jetpack version 2.7.0.1 by WingerSpeed(https://github.com/HowardMei/slimjetpack)
The Events Calendar: Eventbrite Tickets version 4.3.1 by Modern Tribe, Inc.(http://m.tri.be/27)
The Events Calendar version 4.3.3 by Modern Tribe, Inc.(http://m.tri.be/1x)
TinyMCE Advanced version 4.4.1 by Andrew Ozz(http://www.laptoptips.ca/)
TinyMCE Color Picker version 1.3 by Janneke Van Dorpe(http://jannekevandorpe.com)
WooCommerce Order Status Control version 1.7.0 by WooThemes / SkyVerge(http://www.woothemes.com)
WooCommerce PayPal Pro version 2.0 by wp.insider(https://wp-ecommerce.net/)
WooCommerce version 2.6.8 by WooThemes(https://woocommerce.com)
WooCommerce Helper version 1.7.2 by WooCommerce(https://woocommerce.com/)
WP Maintenance Mode version 2.0.8 by Designmodo(http://designmodo.com/)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
Centrix
MULTISITE
–
SETTINGS
schema-version = 4.3.3
recurring_events_are_hidden = exposed
previous_ecp_versions =
Array
(
[0] => 0
[1] => 4.2
[2] => 4.2.1
[3] => 4.2.1.1
[4] => 4.2.2
[5] => 4.2.3
[6] => 4.2.4
[7] => 4.2.5
[8] => 4.2.6
[9] => 4.2.7
[10] => 4.3.0.1
[11] => 4.3.1.1
)
latest_ecp_version = 4.3.3
disable_metabox_custom_fields = hide
pro-schema-version = 4.3.3
last-update-message = 4.2
earliest_date = 2016-06-11 08:00:00
earliest_date_markers =
Array
(
[0] => 273
)
latest_date = 2017-07-20 17:00:00
latest_date_markers =
Array
(
[0] => 814
)
google_maps_js_api_key =
eventbrite-app_key = VGPH72RK2UGJG23N6A
eventbrite-client_secret = BIOSOBDBBRW2FOOMCPCKK6NOIZPDEDGPDDBLCII6SBNJFLRZZE
eventbrite-auth_code = HK647CUETOHOGDOWMT3A
eventbrite-token = T772STMUOUSVZPFDQFAU
eventbrite-user_id = 178440646715
stylesheetOption = tribe
tribeEventsTemplate = default
tribeEnableViews =
Array
(
[0] => list
[1] => month
[2] => week
[3] => day
[4] => map
[5] => photo
)
viewOption = month
tribeDisableTribeBar =
hideLocationSearch =
hideRelatedEvents =
week_view_hide_weekends =
monthEventAmount = 3
enable_month_view_cache =
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
weekDayFormat = D jS
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 0
tribeEventsBeforeHTML = <p style=\”text-align: center;\”>Class Not on the Schedule? Contact Us for Dates.
Some Courses Scheduled On Demand.
<p style=\”text-align: center;\”>
tribeEventsAfterHTML = By Registering for Any of Our Classes You Signify that You Understand and Agree to the Following: 


• You must not be prohibited by Florida or Federal laws from legally possessing a firearm

.
• All students are required to sign liability waivers at the beginning of the class.
• Payment in full is required at the time of registration.
• There is an additional $10 (cash only) per person range utilization fee per day.
• There are no refunds. If you are unable to attend the class session you have signed up for, your fees will be applied towards another session of the same class within 3 months. If you do not attend another session within 3 months, then your fees are forfeited. There is a $10 fee for each change of your class session date.
If for some reason we are forced to cancel the class session you are registered for, you can either obtain a complete refund or you can select another scheduled class.
• Failure to follow the Instructor\’s safety and other range instructions will result in the student being asked to leave the class without any refunds.

ticket-enabled-post-types =
Array
(
[0] => tribe_events
)
ticket-authentication-requirements =
tickets-woo-autocomplete = 1
eventsDefaultOrganizerID = 356
eventsDefaultVenueID = 355
eventsDefaultAddress =
eventsDefaultCity =
eventsDefaultState = FL
eventsDefaultProvince =
eventsDefaultZip =
defaultCountry =
eventsDefaultPhone =
tribeEventsCountries =
previous_event_tickets_versions =
Array
(
[0] => 0
[1] => 4.3
[2] => 4.3.1.1
)
latest_event_tickets_version = 4.3.3
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps = 1
geoloc_default_geofence = 25
geoloc_default_unit = miles
embedGoogleMapsZoom = 10
debugEvents =
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =
mobile_default_view = default
last-update-message-event-tickets = 4.3.3
WP TIMEZONE
America/New_York
WP GMT OFFSET
-5
SERVER TIMEZONE
UTC
WP DATE FORMAT
F j, Y
WP TIME FORMAT
g:i a
WEEK STARTS ON
1
COMMON LIBRARY DIR
/home3/culinary/public_html/righttocarryfirearmstraining.com/wp-content/plugins/event-tickets/common/src/Tribe
COMMON LIBRARY VERSION
4.3.3

[George]

Thanks for this information Erik!

I’ve looked through your system information and don’t see anything outright problematic there. Also, we cannot reproduce these problems and have no other reports of these problems from other users, so what is happening on your site is unique to your site.

This unfortunately means that it’ll take a bit more time and effort to figure out what’s happening.

To get started on that project, I would recommend first doing the complete set of troubleshooting steps on this page → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After EACH STEP in this process, try to recreate the issues you describe: try to see if the “Previous Events” and “next Events” links work, and try to update events in the admin and see if the white screen shows up…

☝️ What do you find when you do these exact steps?

Thank you!
George

[Thomas Claffy]

No it is not unique to his site. I had this just last evening after creating a child theme. I added the child theme and added just a couple of functions in the child theme functions.php and activated it. Worked fine on my desktop (chrome on windows 7) but then worked as described above on my mobile (chrome on android); it would just spin. I activated my parent theme FROM my mobile and it started working on my mobile. I then activated my child theme FROM my mobile and again it worked on my mobile platform. I retested on my desktop and then it was not working there. Again, I activated the parent theme (total by the way) and then activated the child theme and it started working on my desktop and my mobile (as of my last testing). This is not unique to his system as I recreated it last night when I made changes to my theme. Not sure what else might trigger this but it’s a nasty non-responsive bug.

[George]

Hi Thomas,

It sounds like your issues are arising specifically from your custom themes. To help us troubleshoot your issues, can you please open a new thread of your own here on the forums? Please include your system information as well so that we can help.

Thanks,
George

[Thomas Claffy]

This turned out (I am 98% sure as it is resolved by removing that plugin) to be a conflict with IP GEO BLOCK. It was blocking wp-admin/ajax.php

[George]

Thanks for sharing, Thomas! I would recommend removing that plugin, or contacting its creators to see if you can add an exception so that wp-admin/ajax.php is enabled in a way that won’t cause this conflict.

If you have further thoughts or questions, please open a new thread on these forums and we’ll pick up the conversation from there.

Best of luck with your project,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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