Having issues with importing a CSV file of events

[J Davies]

I have uploaded a number of CSV files with events previously. However thsi function no longer seems to work and just shows post id 0.

I thought there was an issue with licenses originally so I have upgraded everything to a business license, unfortunately the error still occurs.

If anyone can help that would be very much appreciated.

kind regards,

John

[Cliff]

Hi Johnathan.

Sorry you’re experiencing this issue.

Please note that the license type wouldn’t affect this functionality. If you need a refund simply for this reason, please reference our Refund Policy.

To help me troubleshoot, could you please make sure you’re on the latest version of all Modern Tribe plugins?

You can get them via https://wordpress.org/plugins/the-events-calendar/ and https://theeventscalendar.com/my-account/downloads/

If updating to the latest versions doesn’t fix it, could you please provide me the CSV file giving you this issue?

Additionally, would you mind grabbing your system information and pasting it here? Make sure to use the “Set as private reply” checkbox to protect your private information from the public.

You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the “System Information” box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help)

That will give me a lot of extra information to help diagnose the problem.

[J Davies]

This reply is private.

[Brook]

Thanks for updating.

Good question. You could share it on a website like pastebin, dropbox, or Google Drive. Have you ever used any of those before? Pastebin doesn’t even require you to signup and offers you the option to “not list” a paste, so it is fairly private. Would one of those work?

Cheers!

– Brook

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
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