Help Desk

Google Maps API

  • Posts: 11 Topics: 11
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    I’m suddenly getting this error:

    The latitude and longitude for your venue could not be fetched. The Google Maps API daily query limit has been reached!

    Help please

    Posts: 9398 Topics: 1
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    Good evening Rhonda and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about that message being generated on your site.
    I would love to help you with this topic.

    This typically means that a site is hosted on a shared hosting plan (and thus a shared IP address).
    Google enforces a limit on the daily number of queries allowed per IP address.

    The simplest solution would be to use either a VPS type of hosting or upgrade your shared hosting plan to include a dedicated IP address.

    Let me know if that helps.

    Have a great day!

    Geoff B.

     

    Posts: 2 Topics: 2
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    Hi Geoff,

    We are also experiencing this now. I can confirm to you that we are using a dedicated server but our setting is multi-site. Was this a problem on the plugin?

    Here is the scenario when we encounter it: The google maps api issues is after settting up around 50 new feeds on same day.

    Posts: 9398 Topics: 1
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    Good afternoon,

    Thank you for chiming in.
    I would highly recommend opening a separate thread so that we can provide you with personalized support.

    Was this a problem on the plugin?

    No, this is literally a limitation of the Google Maps API.
    You might want to review the following documentation in detail: https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

    Since you have a multisite install, you might have to consider using a dedicated IP for your sites (if setting up separate APIs does not cut it).

    Best regards,

    Geoff B.

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