Google map not showing up after CSV import

[Werner Horn]

Hey everybody!

I want to change our actual calendar plugin to the Events Calendar Pro. Everything works pretty well except showing up the Google Map in the detailed view of the event. I import all events via CSV, put a “1” in the “Activate Google Map” column but the map doens’t show up in the frontend. It does only work when I activate “Show Google Map” in the event settings manually.

It’ll be about 500 events per month, so I need a solution to adjust this automatically.

What shall I do? Many thanks in advance!

[Patricia]

Hey Werner,

Thank you for reaching out to us!

Unfortunately this is a known issue: the “Show Google Maps Link” and “Show Map” options are not being imported from CSV files.

But there is a workaround available: you can enable google maps by default. Please access your Dashboard and head over to Events-> settings-> Map Settings and make sure that the “Enable Google Maps” option is ticked.

I hope this helps! I’m setting this ticket to Pending Fix and we will update it once the problem is solved.

Thank you for your patience and if you have any other questions, please let us know!

Regards,

Patricia

[Werner Horn]

Hello Patricia, thanks for your answer!

The “Enable Google Maps” option is ticked from the beginning, respectively “Google Karte aktivieren” as it shows up due to my German language settings. But the checkboxes in the events’ settings are still empty.

I wonder why this doesn’t work…

Regards!

[Patricia]

Hi Werner,

I could replicate the issue you are experiencing from here, it seems that with the latest releases this option is not working either.

We apologize for the inconvenience caused by this glitch. Our development team is actively working on a solution for this.

I cannot guarantee when it will be fixed, as it’s in the development team’s hands now. The good news is that you will be contacted as soon as a fix is available.

Thanks for your understanding and if you have any other questions in the mean time, please let me know and I’ll be happy to assist!

Best regards,

Patricia

[Werner Horn]

Hello Patricia,

I’m glad to hear that you are currently working on ou problem and we hope it’ll be fixed soon.

While working we noticed this error: “Der Längen- und Breitengrad des Veranstaltungsortes konnte nicht ermittelt werden. Das tägliche Google Maps API Limit wurde erreicht. (The longitude and latitude of this venue couldn’t be loaded. The daily Google Maps API limit is reached).”

How can we solve this?

Thanks in advance!

Regards,
Werner

[Patricia]

Hi Werner,

This specific issue affects sites that reached their Google Maps API usage limit.

Can you please make sure that you have a Google Map API key enabled and correctly setup in your site?

If your API key is already in place and the issue persists, can you please let us know if your site is hosted in a shared server? I’m asking this because a given web server IP address can only make 20k requests/day and if you are in a shared server this limit is easily reached.

If you have only a few venues and your site is hosted in a shared server, this is probably the cause of the issue you are experiencing.

Please let me know the answer to these questions and we will be happy to further investigate your case.

Regards,

Patricia

[Courtney]

We released an update for this issue. Can you update your plugins (preferrably on a staging site) and see if that resolves the issue.

https://theeventscalendar.com/maintenance-release-week-13-november-2017/

Thanks
Courtney ?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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