Google map not showing

[Susan Haebig]

Good afternoon,
I just set up a venue and scheduled an event, but the google maps is not showing. So I checked other events and the map is not showing there any longer as well. I always check the boxes for ‘Show Google Maps’ and ‘Show Google Maps Link’. I cleared my cache and this did not make any difference. Help is appreciated.
Thank you, Sue

[Courtney]

Hi there Sue

I visited your site and checked the Javascript errors. (Using Your Browser to Diagnose JavaScript Errors)

It looks like you don’t have a Google Maps API key activated. You can view how to do that at https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/.

Google recently required that all uses of their maps will need an API key, and that the user must list a credit card on file. The service is still free to use the map, but to cut back on abuse, they want a card on file. https://theeventscalendar.com/important-google-maps-api-changes/

Let me know if setting your API key resolves the issue.

For more help troubleshooting Google Maps, see https://theeventscalendar.com/knowledgebase/troubleshooting-google-maps/.

Thanks
Courtney 🙂

[Susan Haebig]

Hi Courtney,

Whew! I think I have it set-up. The maps are showing now. I would be grateful if you check again to see that I have done it correctly.

Should I also check this box “Use Latitude + Longitude”? In the past I only checked “Show Google Map” and Show Google Maps Link.”

I did not work through putting a credit card on file. From what I read they said this was only needed if there are many requests in a 24-hour period. We would not have that many requests. But if you feel I should still do this, I am prepared to.

Thank you for your help!

[Susan Haebig]

Hi again Courtney,

I did just set-up the billing part.

[Courtney]

Hi Sue

Lat/Long need only be set up if you are experiencing map issues where Google doesn’t recognize the venue.

For the billing, it’s worth giving it a try without if you prefer, but I think they are pushing people more toward needing it.

We are starting to explore other map options besides Google due to this credit card need.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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