Google + displaying incorrect calendar info

[Allison]

Hi, we have a curious issue happening and I am hoping you have run across this in the past. The google + synopsis of our site is showing an event for Sunday Feb 28, but we do not have an event scheduled for that day. Do you have any suggestions why this could be happening?

[George]

Hey Allison,

Sorry to hear about this!

Is the event that Google+ erroneously lists a recurring event? If so, can you link to this event on your site directly? I’ll take a look!

Also, can you share your “System Information” with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!
George

[Allison]

This reply is private.

[George]

Thanks for this information, Allison!

One thing that could be a factor here is your site’s timezone. What I mean is, it seems like your events and this website’s establishment are in Tennessee—is this correct? If so, your Google+ page may have its timezone set to be local to Tennessee and the location of the establishment.

However, your site’s timezone is “UTC”, which is five to six hours ahead of the timezone that Tennessee is in.

So, one thing that might help here is to head to Settings → General in your site’s wp-admin and set the “Timezone” setting to what the establishment’s actual timezone is.

Save the changes, and then see if things improve. I would recommend waiting a day or two to allow for the changes to propagate enough for reflection on Google+ pages/events. To speed up this process, you might find it valuable to create a “Test” event and see if its times are reflected accurately on Google+.

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Finally, I would recommend the same sort of testing above with another option: the “End of Day Cutoff” option. Your events all seem to go until about 1am, but your site’s “End of Day Cutoff” option is midnight (00:00, as listed in your “System Information”).

I would recommend changing the End of Day Cutoff option to 1am or, for even more padding here, something 2am or 3am.

Then, same as above—give things a day or so to truly update enough for any changes to be reflected on Google+, and/or create some test events to see if things show up any more accurately.

Thank you!
George

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