Google Calendar export not working on mobile.

[john]

When people are on their mobile phone viewing an event and try to export to google calendar they are getting an error that says event not found. I am attaching a screenshot.

[Nico]

Howdy John,

Welcome to our support forums and thanks for reaching out to us. I’ll help you here…

I checked your sited and this seems to be an issue with the desktop version of the site as well. I did a quick test on adding this event, but Google Calendar was not showing the ‘new event template’ populated with the event info as expected. The link looks good so I’m not sure what might be causing this. Are you able to add to Google from the desktop site and it’s only failing for mobile?

Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about it,
Best,
Nico

[john]

I have no problem with it working on desktop. It also works fine on my phone just not on some other peoples phones. I do not believe this is a conflict with the plugin.

[Nico]

Thanks for the heads-up John!

I was reviewing our backlog to see if there was a known bug that I could relate to this behaviour and indeed I found one. The reported bug seems to only affect Android users. Do you think this is the case?

Please let me know about it,
Best,
Nico

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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