getting fatal error message

[Colin]

hi guys

[Colin]

sorry – my post didn’t seem to complete the some reason..

following an update of events tickets plus I was getting a fatal error message and couldn’t even log into WP Control Panel – I have rectified that now by renaming the events tickets plus plug-in directory using file manager.

my question now is how should I reinstall events tickets plus .. to ensure there is no failure .. and will I be able to keep my ticket data intact? many thanks

[Nico]

Hey Colin,

Thanks for reaching out to us and sorry to hear about this issue 🙁

First of all, can you please share the error description if you have it in hand?

my question now is how should I reinstall events tickets plus .. to ensure there is no failure .. and will I be able to keep my ticket data intact?

You can perform a manual update of Event Tickets Plus and your events and tickets data will be intact.

Please let me know how it goes,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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