getting error when trying to buy your stuff

[Blair]

I am trying to purchase the Importer Bundle, and it shows the discount in the cart when I add it.
I also wish to purchase the Event Tickets Plus
When I add Events Tickets Plus to the cart, I get this message “Sorry, it seems the coupon “bundle:personal:importer” is invalid – it has now been removed from your order” .

When I checked through your help forum, I noticed that this same issue was happening back in August and it was stated by your staff that it was a bug in your checkout process.

in CART, getting error code

I guess the issue is still not resolved?

It looks like the issue is that you have a price limit of 267$ if you use that coupon code.
if that was changed, would it not resolve your issue?

If you are not able to resolve issues on your own site in 5 months, what kind of turn around time do you have if I have issues with the products that I am about to purchase?

[Caroline]

Hi Blair,

Thanks for your interest in our products, and I’m so sorry for the difficulties you’ve encountered in trying to complete a purchase with us! The issue that occurs when bundles are paired with unbundled products in a single cart is not a bug, per se, but rather a limitation of our shopping cart software due to the way bundle pricing is configured in our systems. Bundles are handled using coupon codes that are tied to a specific grouping of products in a cart, and modifying the cart by adding or removing products causes the coupon code to be removed. Unfortunately, this is a limitation of our third-party payment processor that we aren’t able to easily circumvent at this time.

At the moment, placing two separate orders is typically the recommended method for completing these purchases, but if you’d prefer, we’d be more than happy to try and work out something custom for your purchase with us. Feel free to reach out to us via email (select “Help accessing my account” from the drop-down menu) if this is something you’d be interested in, and we’ll get that ready to go for you!

Thanks so much for your patience–we look forward to getting you set up here just as soon as possible! 🙂

[Blair]

okay thanks, I will just make two purchases.

[Caroline]

Hi Blair,

Thanks for following up! Again, we’re so sorry for the trouble, but we do hope you were able to complete your orders with us successfully! Please don’t hesitate to reach out to us again if you should have any questions or concerns, or if there’s anything else we can do for you. In the meantime, I’m going to go ahead and close this thread out to keep things moving along. Thanks again–we appreciate your business, and we’re looking forward to working with you!

[Author]

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