GETTING ANGRY!!!!

[Susan Bowman]

This is getting ridiculous!! I have support thread going, no answers. I see MULTIPLE others with the same issues, NO ANSWERS. We pay for this plugin and look like idiots to our clients because we have a calendar (your product) that can’t import and display the times of events correctly? I had already been researching thru the forums trying to find answers and apply anything remotely possible as a fix to the problem. Everything I see in responses indicates you all have duplicated the time zone issues and identified as a bug and yet here we all sit with not a fix, not a response, not anything. No telephone number to physically call (I can now understand why because you would be inundated with calls regarding this same problem!! WE ALL NEED A SOLUTION NOW!! A calendar that can’t have correct event times IS A PROBLEM.

[George]

Hi Susan,

You have two threads open on these forums. There is this current thread, and then this other thread: https://theeventscalendar.com/support/forums/topic/time-zone-2/

Our support technician is helping you in that other thread.

When it comes to the speed and expectations of support, the pace of our exchange is one reply every 24–48 hours as clarified here → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

Your last reply in that other thread was earlier this morning, so please keep working with Andras in that thread.

A response that does not come as quickly as one might hope is not the same thing as “no response”.

So again, the pace of our support exchanges is one reply every 24–48 hours as clarified here → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

Please keep that timeline in mind and continue to work with Andras on these issues in that thread.

Thanks,
George

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