Getting 404s after events calendar update

[Joanna Love]

Today we updated to 4.3.1 on the events calendar pro and filterbar. We are now getting 404s on the events calendar pages. I have tried flushing permalinks, deactivated all other plugins and reverted to twenty fourteen. We have the code snippets from the support page in functions.php below is our system information. We have currently taken our site offline please advise on how to fix the 404s.

[Geoff B.]

Good evening Joanna and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the 404 error messages.
I would love to help you with this topic.

This might sound obvious, but would you mind also temporarily shutting down and emptying all caches for W3TC ?

Exceptionally, I would also recommend deactivating all 3 of our plugins, deleting them and reinstalling them manually.

If that does not work, the next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Joanna Love]

We have already cleared all the w3tc caches and completely reinstalled the events calendar plugins still no dice. Testing for conflicts is just disabling all plugins and reverting to stock theme, we have already done this also.

[Joanna Love]

Last time this happened we had to roll back the server by a months worth of work. Would really like to be able to just solve the issue. We can navigate to individual events pages however trying to access the main /events/ pages or sub categories throws the 404. Is there a way to cleanly export all the events calendar specific database fields so we could completely wipe it off the server reinstall the plugin from scratch then reimport our events?

[Joanna Love]

Hey we fixed it. By changing the default view from map to list view and back everything came back.

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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