Geo-location data causing 500 errors

[theukedge]

When I updated ECP in the last 6 weeks or so, it introduced a new feature to get geolocation data for venues that may have been missing it. However, this caused such a resource drain on the server, that I was getting 500 errors left and right. I had to deactivate the plugin (this was 3-4 weeks ago). At the end of last week, I updated the plugin on our staging site, to see if it had been resolved yet, but the issue persisted. What can you suggest?

[Cliff]

Hi. Sorry to hear this happened for you. Some users experienced the same and others (even with 1,000 or so Venues) on a regularly-powerful server did not.

This issue was fixed right away and our latest versions shouldn’t be causing this on your site.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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