General

[Candyce]

Is it possible to customize the information we require people to input when they are purchasing tickets?

Can we customize the purchase confirmation email that is sent to individuals?

How do we access the funds once registration for the event is closed?

[Caroline]

Hi Candyce,

Thanks for reaching out! Happy to answer these questions for you! 🙂

• Great question! By default, our registration forms request basic information such as name and email address from users, and billing information is requested where needed for payment processing. However, if you’d like to collect additional user details on a site-wide or per-event basis, you can achieve this with our attendee information features! You can read more about this functionality on our Knowledgebase here: https://theeventscalendar.com/knowledgebase/collecting-attendee-information/
• If you’re comfortable with taking on a bit of customization, our products are designed to be extremely flexible, and it’s possible to change the look, feel, or behavior of nearly any of our plugin templates with just a bit of editing. You’ll find a list of available templates (including our email templates) and some tips to get you started on our Themer’s Guide! https://theeventscalendar.com/knowledgebase/themers-guide/
• As Event Tickets Plus relies on third-party e-commerce plugins for payment processing and order management, how ticket proceeds are handled will depend upon your selected plugin and payment gateway(s). I’d suggest reviewing the available gateways for your e-commerce platform of choice to see which option(s) might make the most sense for you and your users!

Let me know if you should have any other questions or concerns here! Cheers, and thanks again!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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