Following your instructions has broken my website!

[Kerry Sykes]

After following to the tee your instructions on how to get the calendar pro working again it has totally broken my website, please DO NOT ask anyone to reset theme theme or deactivate and reactivate plug in’s. This is now going to cost me hundreds of pounds to sort out, losing me customers and causing me a massive damage to my reputation. I am very unhappy right now!

[Casey D]

Hi holmfirthevents,

I’ve checked into your other threads and I completely empathize with your frustration. As a professional developer and webmaster I’ve personally felt that terrible pressure of a broken product and looming deadlines on multiple occasions. Especially on holiday weekends, the silence can be deafening. During those difficult times it’s nice to get the help of a level headed outsider.

At Modern Tribe, we have the combined experience of dozens of professionals with thousands of happy customers. We have seen many terrible scenarios and through our experience have built a protocol system that is very effective at fixing these types of problems.

At the heart of this troubleshooting protocol is the ability to reproduce the problem. If we cannot reproduce the problem we cannot identify the problem. Identifying the exact and specific nature of the problem is the first step into finding an effective solution.

Typically in WordPress stacks, conflicts arise between themes and plugins. It is the nature of a popular open source system and can be a mess at times. By deactivating and carefully reactivating items in order, we can trace the situation and quickly isolate the issue.

It is also important to note that redundancy systems are critical in mission critical systems. SQL dumps and wp-content archives, hopefully one per day (especially before major releases and updates), are a critical component to creating redundant systems. Effective use of these systems means you can be back on your feet quickly in the event of disasters. Additionally, you may find it helpful to have a development or staging instance of your site, perhaps even locally, so you can test major updates external of a production environment.

I apologize, because it seems we failed to adequately set your expectations for these troubleshooting techniques.

Thanks for reaching out to us. I’m going to close this thread and direct you to continue to work with Barry. Barry is a developer and one of our top support agents, he is very capable and will be happy to help you figure this out. If you center all your communication on that thread, it will limit the confusion on our end.

https://theeventscalendar.com/support/forums/topic/page-not-found-404-error/

I sincerely apologize for the pain and frustration you have experienced, and I encourage you to work with Barry so we can get you back on your feet.

– Casey Driscoll

[Author]

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