'Fix Venues Data' missing from setting menu

[iamchrisone]

Hi there,

I’m having some trouble getting some events to show up in map view. I tried to use “fix venues data” as per your help article: https://theeventscalendar.com/knowledgebase/troubleshooting-map-view/

However, I can’t find that functionality in the settings menu. I am looking in Settings>General>Map Settings and there is no “fix venues data”

[Geoff B.]

Good evening Chris and welcome back!

Thank you for reaching out to us.

We are sorry to hear that you are struggling to get certain events to properly display in the map view. I would love to help you with this topic.

To your point, the “fix venues data” button only shows up if there is a perceived issue with the data found in the venues. If the button does not appear, it means that the integrity of the date for your venues is problem-free. In other words, this is not the cause of your struggles.

Most of the time, this can happen when the Google Maps API is failing to retrieve your event location in the Map view.

Here are a couple of things to try out for those venues:

1. Try searching that venue in Google Maps. Review your Venue data and make sure it matches precisely the format found in Google Maps.
2. Try checking the “use latitude + longitude” checkbox and updating your Venue.

Let me know how that goes.

Best regards,
Geoff B.

[iamchrisone]

Hi Geoff,

Thanks for getting back to me. That’s good to know that the ‘fix events’ only shows if a problem is perceived. It might be worth mentioning that in the help article.

Thanks for putting me straight, I found the cause and have fixed it. Map view working fine now.

I two particular venues that were not showing events in map view. They were showing the correct map pin placement on the venue and single item pages though so I assumed that would mean that the API could find my venue.

Anyway, I took a look at those two venues and discovered that I had no data in the first address field, only the City and the Post Code fields. Filling in the first address field has now enabled the venue to be listed in Map View. I have been leaving some address fields blank as I haven;t quite figured out how to only display venue name and town on some views.

Just out of interest do you know why the map would show the correct pin placement on the venue and single item views but not show up on map view?

Cheers,
Chris.

[Geoff B.]

Good morning Chris,

I am super stoked to see you managed to fix this.
Thank you for your recommendations on the knowledge base article. I will totally pass them along.

As for your curiosity question, the short answer, the answer is because the different views are using different pieces of code. Full disclosure, we are about to review all of our Google Maps related code and make it a bit more uniform in behaviour.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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