Hey Alexander,
Thanks for using our plugins!
Since you seem to be a current user of our premium plugins and/or free plugins, and since you need technical support here, I recommend reaching out to our support on the Events Calendar PRO premium forum or WordPress.org forum. In those places, we have the capacity to provide more technical support. This Pre-Sales forum is reserved specifically for questions about the features of our plugins for users who are making decisions about which, if any, to purchase.
Let me know if I can clarify any of this!
Best,
Shelby 🙂