Filter Bar Options

[Vincent]

Hi,
I purchased the events filter bar plugin. When I attempt to use the drop down filter options the page just loads and loads. Please find my website here http://goputco.com/calendar/. I appreciate the help.
Thanks,
Andrew

[Hunter]

Hey Vincent,

Welcome to the support forums! My first recommendation to solving the issue you’re experiencing would be to run through our Testing for conflicts Knowledgebase article. You are more than likely experiencing a theme and/or plugin conflict – so start there and let me know if you’re able to get the Filterbar to display results appropriately.

Thanks for choosing PRO and enjoy your Tuesday!

[Vincent]

Hunter, we just did this and there is still no luck. We also can’t even get to the next month on the calendar. Also, we’re seeing some issues when importing from the iCal plugin using a Google Calendar. Some of the times are 6 hours off. This is very disappointing considering the $200+ we’ve spent on these plugins.

[Vincent]

In fact, disabling the filter bar corrected both the filter issue (obviously) and the issue that does not allow us to move to the next month.

[Hunter]

Vincent,

Thank you for going through the Testing for conflicts article – it’s always a good place to start. I understand your frustration, but the good news is… I’m here to help 🙂

Let’s focus on the original topic as each issue you’re experiencing will require separate threads. With that said, would you mind sharing your system information with me as a private reply? You can learn how to do that here.

Again, thanks for your patience and willingness to troubleshoot while we work to resolve the issue!

[Vincent]

This reply is private.

[Hunter]

Hey Vincent,

Thanks for sharing the system information with us – it is much appreciated. I didn’t see anything obvious or out of the ordinary with the information shared.

Would you mind reactivating the Filterbar plugin? Once you’ve done that, visit your main Events page, right click on your mouse, select “Inspect” – let me know if you see any JavaScript errors displaying in the developer tools dashboard.

It appears their is a conflict of some sort, possibly between your theme, plugin(s), CDN, etc. The errors shown in your developer tools dashboard should help point you in the right direction.

Thanks for running through the steps as we work to address the Filterbar issue you’re experiencing and have a great weekend 🙂

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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