Fields get stripped

[immeemz]

I paid for this thing and it works NOT AT ALL. I’m not patient. 🙁 A free plugin that doesn’t work…okay, fine. Paid plugin that doesn’t work…NOT FINE. My clients are pissed off and in that kind of situation, patience does not exist. PLEASE get this thing on the fast track!

[immeemz]

I just set up a brand new, perfectly clean install of WordPress with TwentyThirteen as the theme and no plugins except Events Calendar, Pro, and Community Events…and I am able to replicate all bugs exactly as described above. Let me know if you would like access to the site.

[Casey]

immeemz,
I followed your steps above exactly and wasn’t able to replicate the issue as you described in the ‘pending review’ state. However, I was able to replicate this in the ‘draft’ state, which is why I created a ticket for our developers to review further.

Could you send me a screenshot of your entire Community events settings page in the clean install, so I can ensure that I’m testing with exactly the same settings you have? Also, are you running WordPress 3.9 in the clean install? I’m just curious if that has any impact on what you’re seeing. Thanks! 🙂

-Casey-

[immeemz]

This reply is private.

[Casey]

immeemz,
Are you running your sites on a windows server or Linux server?

[immeemz]

Hi Casey…Ubuntu Linux. :o)

[Casey]

immemz,
Ok, it looks like this is related to using the French translation, as our team was just able to replicate the issue exactly using the steps you provided. Just to confirm, can you temporarily switch your clean install over to English, so we can rule out server configuration? Thanks! 🙂

-Casey-

[immeemz]

Done!

[immeemz]

Here’s my result, in English… http://mimicummins.com/clients/cat/english.jpg

Thanks guys! 🙂

[immeemz]

FWIW, switching to English *did* resolve my email issue! But not the other. 😉

[Casey]

immeemz,
In order to continue to try to replicate this, can you also send me a screenshot of your date settings page in WordPress? Thanks! 🙂

-Casey-

[immeemz]

Here ya go! http://mimicummins.com/clients/cat/datesettings.jpg

[immeemz]

These are the standard French date settings.

[immeemz]

Hello. I have *purchased* this premium theme and am still unable to use it either on my live site nor on the completely clean install that I created to test this. I created an admin account for you and sent the information in a “private” reply above, but from what I can tell, no one ever went to look or test anything. No “Subscriber” accounts created, no events submitted, and no communication for the past two weeks. Where are we with this please?

[Leah]

Hi immeemz,

Thanks for posting your date settings. As Casey mentioned in his reply on April 18, we were able to replicate this on our own site. As a rule, we do not log into our customer’s sites for security reasons. However, we are dedicated to testing and replicating issues on our own installs so that we can get confirmed issues into our system to be fixed.

We have replicated and ticketed your issue, and are actively working to correct it. Although we test our plugins thoroughly with each release, bugs and issues inevitably slip through and are caught by users such as yourself. We then work to correct those problems as soon as possible. I’m sorry that you have run into multiple issues here, but please know that we are doing our best to get them fixed. We will update you here as soon as we have any progress to report.

Best,

Leah

[Author]

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