Fields get stripped

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  • #131372
    immeemz
    Participant

    Hello,

    When testing the user submission form, fields get stripped and a lot of information is lost. I have several screen shots to send you…unfortunately I don’t see any way to upload a screen shot for you. 🙁

    http://mimicummins.com/clients/cat/troubleshoot1.jpg
    http://mimicummins.com/clients/cat/troubleshoot2.jpg
    http://mimicummins.com/clients/cat/troubleshoot3.jpg

    If not using a SMTP mail plugin:
    — No emails get sent, ever.

    If logged into Subscriber account AND using SMTP mail extension:
    Mail gets sent, but I lose several fields for the event, date gets set to 1970, and none of the info for the venue gets retained, other than the name.

    If logged into Admin account AND using SMTP mail extension:
    Mail gets sent, I do not lose any fields, but date gets set to 1970 and again none of the info for the venue gets retained aside from the name.

    Note that I have tried 3 different SMTP plugins and it happens with all three of them, so it’s not any one particular plugin. The error occurs any time I try to send mail by SMTP, but without a SMTP plugin no mail gets sent at all. mail() works fine on my server as many other sites are using it with no issues.

    Please help!

    #131434
    Casey
    Participant

    immeemz,
    Thanks for reaching out and sorry to hear you’re having trouble here, but hopefully I can help. The email alerts are meant to only be a notification that an event has been submitted, and don’t contain all of the data related to the event. However, you should still be seeing the data saved correctly on the event itself.

    If not using a SMTP mail plugin:
    – No emails get sent, ever.

    This is possibly due to your server configuration or your hosting setup. I would reach out to your host to see if this is expected behavior.

    Regarding the data not saving correctly, can you send me a link to your event submission page, so I can investigate further? Thanks! 🙂

    -Casey-

    #131736
    immeemz
    Participant

    This reply is private.

    #132243
    Casey
    Participant

    immeemz,
    Regarding your data not saving correctly, I was able to submit an event with no apparent issues here: http://challengeat.ca/evenements/communaute/edit/event/1009/ All of the fields that I submitted data for were saved correctly also: http://challengeat.ca/wp-admin/post.php?post=1009&action=edit.

    Has something changed on your site? Because I’m not able to replicate the issue that you’re describing. Thanks! 🙂

    -Casey-

    #132253
    immeemz
    Participant

    I was JUST NOW able to reproduce it. Here are the steps:

    1) Log in with a SUBSCRIBER account (you can create one with your admin account I gave you).
    2) Submit an event. The event I submitted created a new venue and a new organizer.
    3) Log out of subscriber account.
    4) Check email that is sent to admin; click on link to edit the event.
    5) Log in as ADMIN.
    6) Fields are missing and date is set to 1970.

    #132260
    immeemz
    Participant

    It seems that this only happens if you click on the link that is sent to the admin via email (ie. http://challengeat.ca/evenements/communaute/edit/event/1011/). If you don’t click on that link and view the event directly from /wp-admin/ then it looks okay. But my clients are going to be receiving these emails and clicking on those links, soooooooo…it has to work the way it’s supposed to. Can’t send links to broken stuff to my clients.

    #132763
    Casey
    Participant

    immeemz,
    Can you try deactivating all other plugins to see if that resolves the issue? If so, then try reactivating them one-by-one to determine if another plugin is the culprit. Give that a try and let me know what you discover. Thanks! 🙂

    -Casey-

    #132934
    immeemz
    Participant

    Yes, I have done that, but for the sake of argument I have done it again just now. I am still getting this error. Here are screen shots…

    My plugins: http://mimicummins.com/clients/cat/plugins.jpg

    Stripped fields in /edit/event/xxxx/: http://mimicummins.com/clients/cat/1970.jpg

    Stripped field in wp-admin: http://mimicummins.com/clients/cat/admin.jpg

    Note that in previous trys, other fields also got stripped, but for this particular test I did not try to create a new venue or organiser.
    Did you try the steps 1-6 that I outlined above?

    #132938
    immeemz
    Participant

    Before you ask…yes I just tried it with Event Rocket deactivated because I just remembered it’s an “unofficial plugin”. Same thing.

    #133067
    Casey
    Participant

    immeemz,
    I wasn’t able to replicate the date issue you’re having in my local environment, but I was able to determine that the categories were stripped out of the Event Submission. I’m going to submit a ticket to one of our developers to investigate further. I’ll let you know here when I have more information. Thanks for your patience!

    Thanks! 🙂

    -Casey-

    #133076
    immeemz
    Participant

    Thank you! You might also want to check what happens when you input information for a new venue when creating an event. My experience is that the name of the venue gets retained but all the address information is stripped.

    #133084
    Casey
    Participant

    immeemz,
    I’m seeing the same issue locally, however this appears to only be happening when events are submitted as a draft. If you change your settings to “Pending Review” or “Published” then it appears that everything is getting saved correctly (screenshot). Give that a try and see if it solves the issue for you as a workaround. Thanks! 🙂

    -Casey-

    #133097
    immeemz
    Participant

    Hi Casey. My settings are already “Pending Review”, and I can’t change them to “Publish” because I can’t allow the public to just post anything they want without reviewing it first. I changed it to “Draft” to see what happens, and it retains the category, but still sets the date to 1970 (on the front-end edit/event/xxxx/ page). I changed it *back* to “Pending Review” and again it loses the category (date still munged). I changed it to “Public” just to see what happens (even though I can’t use it like this)…again on the edit/event/xxxx/ page the category gets stripped and the date is 1970.

    #135662
    immeemz
    Participant

    Hi, how far away are we from a fix for this bug? Thank you!

    #135718
    Casey
    Participant

    immeemz,
    Unfortunately I don’t have an estimate for you related to this issue. It’s been ticketed for our developers to review, and I’ll definitely give you an update when I have more information for you. Thanks for being patient! 🙂

    -Casey-

Viewing 15 posts - 1 through 15 (of 33 total)
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