Featured Image URL duplicates and breaks

[Jeff]

When hovering over an event in Month View, the tooltip popup doesn’t show the Featured Image for the event (attached screen shot).
The reason is that the URL for the Featured Image is generated with duplicate reference to our CDN, which prevents the image from showing. (second attachment).
Any idea how/where to fix?

[Hunter]

Hello 🙂

I’m not 100% certain, but check to see if your CDN has a plugin (similar to WP Offload S3 Lite) that includes options allowing you to adjust the URL structure accordingly. You might need to look into doing a template override as explained in our Themer’s Guide.

I wish I was able to do more in this instance, but this type of support request extends beyond what we’re able to cover in the support forums. Please review our What support is provided for license holders? Knowledgebase article for more information.

One last idea I have is to review our Using Chrome Developer Tools tutorial for more information on how to go about resolving the issue. Best of luck and enjoy the rest of your weekend. Cheers!

[Jeff]

I may not have explained my problem adequately – and I think it may affect others as well.

As the attached images show, imageTooltips show up for Featured / Sticky Events but not for normal events.

The page that the attached images reference is:
https://suncountrymarine.com/events/2017-04/

The problem with the image not showing looks to be the image URL that is created by the calendar:
https://suncountry-edoejdd3st1nfxu23.netdna-ssl.com/https://suncountry-edoejdd3st1nfxu23.netdna-ssl.com/wp-content/uploads/2017/03/2017-wake-wednesday-300×75.jpg

Does this info help towards a correction?

Jeff

[Hunter]

Hey Jeff,

Thanks for providing further clarification. I see you checked ‘Yes’ to reverting back to the default WordPress theme and deactivating all plugins other than ours as instructed in the Testing for conflicts guide, but can you please confirm this?

We have a logged bug which might be the contributing factor to the issue. Is there any way you can downgrade to the version 4.4.3 and possibly 4.4.2. Visit Downloads page to access prior versions.

Last idea I’d lik to bring up: if you have custom templates (saved in [your-theme]/tribe-events), you are responsible for updating them to match changes made in new releases. Visit Events > Help > Recent Template Changes for a list of recently updated templates.

Keep me posted with what you find out and have a good rest of your day. cheers!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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