Fatal Error: 'tec.iCal'

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  • #1387243
    Chris Curless
    Participant

    We received this error after updating our plugins (see below). We are unable to access the WordPress dashboard or site.

    Fatal error: Uncaught exception ‘RuntimeException’ with message ‘Error while making ‘tec.iCal’: ‘tec.iCal’ is not a bound alias or an existing class.’ in /home/msmfound/public_html/wp-content/plugins/event-tickets/common/vendor/lucatume/di52/src/tad/DI52/Container.php:348 Stack trace: #0 /home/msmfound/public_html/wp-content/plugins/event-tickets/common/vendor/lucatume/di52/src/tad/DI52/Container.php(281): tad_DI52_Container->resolve(‘tec.iCal’) #1 /home/msmfound/public_html/wp-content/plugins/event-tickets/common/src/Tribe/Container.php(176): tad_DI52_Container->make(‘tec.iCal’) #2 /home/msmfound/public_html/wp-content/themes/Avada/functions.php(742): tribe(‘tec.iCal’) #3 /home/msmfound/public_html/wp-settings.php(424): include(‘/home/msmfound/…’) #4 /home/msmfound/public_html/wp-config.php(53): require_once(‘/home/msmfound/…’) #5 /home/msmfound/public_html/wp-load.php(37): require_once(‘/home/msmfound/…’) #6 /home/msmfound/public_html/wp-login.php(12): require(‘/home/msmfound/…’) #7 {main} thrown in /home/msmfound/public_html/wp-content/plugins/event-tickets/common/vendor/lucatume/di52/src/tad/DI52/Container.php on line 348

    #1388355

    Hi Chris,

    Thanks so much for reaching out!

    I’m sorry to hear that you are experiencing this issue on your site!  As a first step, can you access your plugin file folders, for example through FTP?  If so, you can remove our plugin from there, which should allow you to access your site.

    Once there, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Let me know how it goes!

     

    Thanks,

    Jaime

    #1404651
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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