Fatal Error on Website

[Jason Stein]

Hello,
I would like your help in solving the fatal error listed on our website. Attached is a screen shot of the error, you can see it at the bottom of the page. Can you please let me know how to fix this?

Thank you.

[George]

Hey Shannon,

I’m sorry you have a fatal error on your site! Seeing the error directly is definitely a good start; unfortunately, we don’t have “attachments” on our support threads and so your screenshot is not available anywhere here for viewing.

Can you try posting the image to a site like Imgur.com and then linking to that image directly in your response?

We’ll take a look and can continue troubleshooting from there.

Also, in your reply can you include your “System Information” as directed here → https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

These things will help us a lot, and give us a great foundation for troubleshooting your error.

Thanks!
George

[Jason Stein]

This reply is private.

[George]

Hey Shannon,

Thanks for sharing all this!

That error is coming from your theme, so unfortunately editing theme code is required here.

First, however, I’d recommend updating all your Tribe plugins to version 3.12.2 across the board – this is the most recent version for all plugins, your System Info shows you are running versions in the 3.11.x range.

As for the Fatal Error, to fix this you will have to head to the /tribe-events/single-event.php file in your theme. Then, where you see the function tribe_events_single_event_meta() being used, replace it with this:


<!-- Event meta -->
<?php do_action( 'tribe_events_single_event_before_the_meta' ) ?>
<?php tribe_get_template_part( 'modules/meta' ); ?>
<?php do_action( 'tribe_events_single_event_after_the_meta' ) ?>


That should help – let us know if it does! 🙂

Cheers,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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