Fatal error – Event Tickets

[Uwe Matern]

Good evening from Germany,

I just detected (via the google search console) that there is a fatal error when a certain event (the last event in a recurring series) is called.

The URL which causes the error: https://finde-deinen-malkurs.de/kurs/art-kids-i/2017-04-26/

The list of events seems to be ok: https://finde-deinen-malkurs.de/kurs/art-kids-i/alle/

Also all the other single events, e.g. https://finde-deinen-malkurs.de/kurs/art-kids-i/2017-04-19/ from the series are working. Pls see also the attached screenshot.

Best Regards
Uwe

[Caroline]

Hi Uwe,

Thanks for getting in touch, and I’m so sorry for the trouble here! I’d be more than glad to take a look with you and see if we can figure out what’s happening on your site.

To get things started here, would you be willing to take a moment to share your system information with us? This Knowledgebase article provides instructions on how to obtain this info and share it securely with us–let us know if you should have any issues as you’re working through the steps!

Thank you!

[Uwe Matern]

This reply is private.

[Caroline]

Hi Uwe,

Thanks for taking a moment to share your information with us–and glad to hear that you were able to split off your event series and recreate the bugged event! Without completing a full round of troubleshooting, it’s difficult to speculate on exactly what might have caused your event to return a fatal error. However, I’d suggest starting off with a round of updates to bring all of your plugins (particularly ours) to their latest available versions! You may also wish to try clearing your site cache using the directions provided by your caching plugin author. If you should have any other events that show this problem, please don’t hesitate to reach out to us again, and we’ll see about tackling some more in-depth troubleshooting right away. 🙂

I hope that helps! Cheers, and let us know if there’s anything else we can do to assist!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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