Facebook Importer Only Reason I paid $89 for a renewal for Aggregator. Refund?

[Sherri]

I love your products and calendar. I am going on my 3rd year using your products.

I have never received any information regarding this issue with FB, and had to dig around in May when my Calendar was empty. Then it worked for a minute, and only has two events.

I run a community magazine and this aspect to my site is crucial. It doesn’t appear there is going to be a fix.

Will you offer any financial solution? Perhaps grant me a license key for an upgrade to pro as they are the same price. If not, I am asking for a refund, as I only ordered this product for its ability to aggregate from FB, as I don’t have a need for the other import methods.

I was so upset at how much it cost to renew my license, and then to have this occur, I am hoping you will have a solution for me.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/facebook-importer-workaround/

[Jennifer]

Hi Sherri,

You are correct that it is not currently possible to import from Facebook with Event Aggregator. Recent changes that Facebook made to its API essentially locked us out, but we have submitted an application (which is currently under review) to hopefully be able to get things back up and running again. We attempted to notify all users via email when this happened, and we are posting updates here as they become available. I’m so sorry for the inconvenience that this has caused and definitely understand your frustration.

While we wait on the outcome of restoring Facebook imports, I can certainly swap out your EA license for an Events Calendar Pro license! If you would like to proceed with this option, just let me know, and I’ll get it taken care of for you 🙂

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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