facebook import error

[FMD IT]

hi,

i am receiving an error when I attempt to get to the import facebook screen in the plugin.

“error 503 Service Unavailable”
service unavailable
Guru Meditation:
XID: 715371663

Varnish Cache Server

Please help! This is really annoying because I can’t enter manual events without this screen!

thanks

andrew lentini
[email protected]

[FMD IT]

This reply is private.

[Cliff]

Hi, Andrew. Sorry you’re experiencing this.

It looks like all of your Modern Tribe plugins and WordPress core are at their latest versions, which is great.

I am curious about a few things:

• How long have you been seeing this error message?
• Have you asked your web host about this message (especially because it mentions Varnish cache)?
• If you reduce the number of Facebook imports in your plugin settings, do things then work?

You might also want to increase your WordPress or server memory limits.

It might be helpful to follow our general troubleshooting steps:

Please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[FMD IT]

Hi- When I remove a significant number of pages to be indexed, the error goes away. Is there a maximum number of pages that can be indexed?

thanks for any help!

[Cliff]

Thanks for testing that. Unfortunately, this is a known bug.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

Please note that even if this thread gets closed due to inactivity (automatically happens after a couple weeks), this thread should still get a reply added if/when the fix is released.

I apologize for this issue and appreciate your understanding and patience.

[Geoff]

Hey @FMD,

Great news! After a lot of work and effort, we were able to make release what we believe is a great solution for the issue of events not importing from Facebook due to timeout limitations.

Since this thread was opened, not only has Facebook updated it API, but we have developed a new product called Event Aggregator that is fully compatible with it and overcomes the importing issues that Facebook Events encountered. In particular, Event Aggregator is not a plugin, but a service that is already available in The Events Calendar 4.3 and, when purchasing a license to activate it, it uses the power of our servers here at Modern Tribe to handle much larger imports than Facebook Events ever could running on a typical shared server.

Event Aggregator is now available and you should even have a complimentary license for it if you already have an active Facebook Events license to help you make the switch.

In addition, we’ve put together a handy guide that outlines best practices for importing events using Event Aggregator to help get the most out of your imports:

https://theeventscalendar.com/knowledgebase/plugin/event-aggregator/

Thanks so much for your patience while we worked on this. We know it has been a long-running item everyone’s wishlist and we couldn’t be more excited to finally get it into your hands.

Cheers,
Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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