Facebook images stopped importing

[John]

Hey, guys. Facebook images have stopped importing on my end as well. Please advise.

John

[George]

I’m really sorry to hear this, John. This is a known bug that our developers are working hard on fixing!

The good news is that a fix should be arriving this week or next week. I will mark this thread “Pending Fix” for now, which means it’ll be updated with news about the bug fix when it is finally available.

I’m sorry for the trouble, John! Please let me know if there are any other issues or questions I can try to help with in the meantime.

Sincerely,
George

[George]

Hello!

I wanted to post a quick note here that we have published a new Maintenance Release today that should restore the Event Aggregator that lets Facebook event images get imported as “Featured Images” into WordPress.

You can read about the details of this release here → https://theeventscalendar.com/maintenance-release-events-calendar-4-3-3-event-tickets-4-3-3-premium-plugins/

I hope this update helps!

Cheers,
George

[John]

It’s still not collecting all images…

Here are 3 specific examples. I don’t have a specific count of how many were missed, at this time.

https://www.facebook.com/events/1239030682879144
https://www.facebook.com/events/270548433380791
https://www.facebook.com/events/1125044024274980

[George]

Hey John,

Sorry to hear things aren’t working yet.

Many other customers are reporting that the new release fixes the problem for them, and indeed upon testing these myself I had no issues. As proof of that, here are two screenshots of the “Counterclockwise at the Blue Note Grill” event on my own local testing site, showing the featured image imported fine:

To help me investigate why things are still not working for you, can you please share your site’s complete, un-edited system information using the “Sharing information manually” steps outlined in this article: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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