Help Desk

Facebook event with multiple events in one post does not import properly

  • Posts: 18 Topics: 17
    | Permalink

    One of our import feeds had a Facebook event that had two separate evens included. It appeared on our calendar with the start time of the first event and the end time of the second event. Yikes. An event consisting of two one hour sessions a week apart that appeared on our calendar as a week long event.

    Can you fix this issue please? At the very least use the start and end time of the first event, not the start of of the first and end of the last.

    Thanks for your help.
    Carolyn

    Posts: 2261
    | Permalink

    Hello Carolyn,

    I’m sorry that you’re running into this issue with Event Aggregator! Could you please send me a link to the Facebook event so that I can do some testing on my end?

    If you could share your system info with me, that would be helpful as well.

    Thanks,

    Jennifer

    Posts: 18 Topics: 17
    | Permalink

    Hi Jennifer,
    Sorry, the event is in the past and their Facebook page is not letting me access it anymore. When it happens again I will send you details more promptly. What they did was post a series of events as one events post in Facebook. The calendar read in the start time and date of the first event and the ending time and date of the last event and made it one one event.

    Thanks.
    Carolyn

    Posts: 2261
    | Permalink

    Hi Carolyn,

    Was this a recurring event in Facebook? I just checked our bug reports again, and we do have a known issue where recurring events are being imported as one event with the start and end dates set as you described. The good news is that the fix is coming out soon, and as soon as that happens, we’ll let you know here! I’ve linked this thread to our internal ticket so that you’ll be notified automatically.

    If you are still running into this issue after that time, please let me know, and I do apologize for any issues this has caused on your end!

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