Faceboo Events Not Updating

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  • February 22, 2016 at 7:57 am #1079771
    Filippo
    Participant

    Hi,
    Facebook Events Add-on failed to update events details after they were updated on facebook. (once a time and once the description)
    I’ve activated the debug options but i’m not reading anything useful apart the usual initialization notice.
    Do you have any suggestions?
    Thanks

    • This topic was modified 8 years, 2 months ago by Filippo.
    February 22, 2016 at 11:25 pm #1080496
    Geoff B.
    Member

    Good evening Filippo and welcome to the Events Calendar Support forum!

    Thank you for reaching out to us.

    We are sorry to hear about the Facebook add-on issues you have been experiencing.
    I would love to help you with this topic.

    As a first troubleshooting step, could you please provide us with your system information in a private reply ?
    While you are at it, if you could share the URL of your website and of the Facebook page, that could be very helpful.

    Finally, what would be great is to get a screenshot of your Facebook import settings as found under Events -> Settings -> Import

    Have a great day!

    Geoff B.

    February 29, 2016 at 1:31 am #1083221
    Filippo
    Participant

    This reply is private.

    February 29, 2016 at 2:16 pm #1083573
    Geoff B.
    Member

    Good afternoon Filippo,

    Thank you for submitting your information.

    I took the liberty of running a few tests of my own based on these details.

    You are 100% right, by default, imported Facebook events do not get updated automatically when you update them on Facebook.

    But, I do have some good news, when you go into the “Edit Event” page of an event who’s information has been updated on Facebook, you should see the following button on the right hand-side: https://cldup.com/ZecO276G2s.png

    Clicking on that button, will update the appropriate info such as the time.

    Let me know if that helps.

    Have a great day!

    Geoff B.

     

    March 2, 2016 at 2:34 am #1084215
    Filippo
    Participant

    Nice!
    I haven’t noticed the button!
    Thanks a lot!
    Is there a way to make it automatic like the import?
    Thanks again

    March 2, 2016 at 11:24 am #1084506
    Geoff B.
    Member

    Hey Filippo,

    I’m glad that worked for you.
    In all honesty, that button is relatively new.

    For now, there is no automatic way to do this with Facebook events unfortunately 🙁

    But, you can suggest it or cast your vote on other features in our User Voice forum.

    Have a great day!

    Geoff B.

    March 17, 2016 at 9:35 am #1090331
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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