Export Events not working

[Citizen LocalMotive]

The export events button is exporting an empty file. When I open the file or import it to my Outlook or Google calendar, it contains no events. Same if I import the file by the url of my site.

I am pretty sure this used to work.

Thanks.
Carolyn

[Patricia]

Hey Carolyn,

Thank you for reaching out to us!

I did a quick test and was able to find the cause of the issue here: The .ics file exported from the calendar in your homepage (https://localmotive.org/?ical=1&tribe_display=month) has valid events, but with start and end dates in 2020 instead of 2018:

DTSTART;TZID=America/Los_Angeles:20200520T120000
DTEND;TZID=America/Los_Angeles:20200520T130000

To solve the problem, please export the events from your calendar page (https://localmotive.org/events/), using this link instead:

https://localmotive.org/events/?ical=1&tribe_display=month

Could you please let us know how are you adding this calendar in your homepage? Are you using a shortcode like [tribe_events view=”month”]? I ran a local test and wasn’t able to reproduce the issue in a fresh WordPress install so I believe there’s a plugin or theme causing this conflict in your website.

To get started, I would recommend you to run a Conflicts Test. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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