Experiencing very slow page load with events tickets pro.

[Ville]

Errors below:

==> /data/log/php-error.log <==
[27-Sep-2016 15:33:41 UTC] PHP Warning: mysqli_query(): MySQL server has gone away in /data/wordpress/htdocs/wordpress/wp-includes/wp-db.php on line 1868
[27-Sep-2016 15:33:41 UTC] PHP Warning: mysqli_query(): Error reading result set’s header in /data/wordpress/htdocs/wordpress/wp-includes/wp-db.php on line 1868
[28-Sep-2016 10:04:59] WARNING: [pool www] seems busy (you may need to increase pm.start_servers, or pm.min/max_spare_servers), spawning 8 children, there are 9 idle, and 22 total children
[28-Sep-2016 10:57:42] WARNING: [pool www] child 23914, script ‘/data/wordpress/htdocs/index.php’ (request: “GET /index.php”) executing too slow (5.747390 sec), logging
[28-Sep-2016 10:57:52] WARNING: [pool www] child 23900, script ‘/data/wordpress/htdocs/index.php’ (request: “GET /index.php”) executing too slow (5.128762 sec), logging
[28-Sep-2016 10:57:57] WARNING: [pool www] child 23901, script ‘/data/wordpress/htdocs/index.php’ (request: “GET /index.php”) executing too slow (6.470434 sec), logging
[28-Sep-2016 11:00:34] WARNING: [pool www] child 23914, script ‘/data/wordpress/htdocs/index.php’ (request: “GET /index.php”) executing too slow (6.062317 sec), logging
[28-Sep-2016 11:00:52] WARNING: [pool www] child 23902, script ‘/data/wordpress/htdocs/index.php’ (request: “GET /index.php”) executing too slow (6.021407 sec), logging
[28-Sep-2016 11:03:13] WARNING: [pool www] child 23899, script ‘/data/wordpress/htdocs/index.php’ (request: “GET /index.php”) executing too slow (5.170558 sec), logging
[28-Sep-2016 11:04:18] WARNING: [pool www] child 23902, script ‘/data/wordpress/htdocs/index.php’ (request: “GET /index.php”) executing too slow (5.873695 sec), logging

These are causing it:

[0x00007f66196142b0] get_results() /data/wordpress/htdocs/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Orders/Cancelled.php:85
[0x00007f6619614150] real_get_count() /data/wordpress/htdocs/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Orders/Cancelled.php:61
[0x00007f66196140d0] get_count() /data/wordpress/htdocs/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php:1890
[0x00007f6619614030] get_cancelled() /data/wordpress/htdocs/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php:1157
[0x00007f6619613e60] get_ticket() /data/wordpress/htdocs/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php:1021
[0x00007f6619613d90] get_tickets() /data/wordpress/htdocs/wp-content/plugins/event-tickets/src/Tribe/Tickets.php:727
[0x00007f6619613c30] get_all_event_tickets() /data/wordpress/htdocs/wp-content/plugins/event-tickets/src/template-tags/tickets.php:28
[0x00007f6619613b90] tribe_events_has_tickets() /data/wordpress/htdocs/wp-content/plugins/event-tickets/src/Tribe/JSON_LD/Order.php:80
[0x00007f6619613a70] add_ticket_data() /data/wordpress/htdocs/wordpress/wp-includes/plugin.php:235

[Cliff]

Hi, Ville. Sorry you’re experiencing this.

It looks like you’re on the latest versions of our plugins and of WordPress core, which is great.

Please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins and WooCommerce core) and see if that helps narrow down the cause of this. To be clear, please do disable any WooCommerce add-ons as part of this testing.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts