Events registering for wrong date

[Kris]

People are trying to register for this event — http://www.physiciansandmidwives.com/event/preparing-for-the-birthday/2015-12-03/

but it’s registering them for the November program. I just tried to register and it’s confirming me for November.

Any thoughts?

[Cliff]

Hi David.

I did a test checkout on your site from that link and experienced the same thing. I didn’t get a confirmation email from your site, but it did display the Nov 3 date on the confirmation page (I wouldn’t have noticed if I wasn’t looking for it!):

I also saw someone else report a similar issue at http://theeventscalendar.com/support/forums/topic/reocurring-event-ticketing-issues/

Would you mind grabbing your system information and pasting it here? Make sure to use the “Set as private reply” checkbox to protect your private information from the public.

You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the “System Information” box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help)

That will give me a lot of extra information to help diagnose the problem.

Thanks!

[Kris]

This reply is private.

[Cliff]

Thanks for the details. I’m double-checking with one of our developers and should get back to you within the next business day. Thanks for your patience.

[Cliff]

Hey! So it turns out I forgot this is a stated limitation of Woo Tickets add-on.

Please note that right now, recurring events are not supported with tickets, and attempting to set up tickets on a recurrence pattern will not work. We’re working on this for the next major release, since we realize it’s in high demand, and will update this page at that point.
<cite>https://theeventscalendar.com/product/wordpress-wootickets/</cite>

You can see this feature request at https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-woocommerce-tickets

Please reply back to confirm you understand the situation.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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