Help Desk

Events Pro Conflict with Avada

  • Posts: 2 Topics: 1
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    Greetings.

    I have/had Events Calendar Pro running on my site and there is an apparent conflict with my theme (Avada). When the Pro version is activated it makes my blog posts reverse order (ASC) and does not show any events.

    I currently have it deactivated so the blog page looks correct.

    Any help with this issue?

    Posts: 4290
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    Hi Joel,

    Thanks so much for reaching out!

    Do you have the most recent version of Events Calendar PRO on your site?  If not, please update and test if the issue still occurs.

    Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can try to confirm this issue on my end? I recommend a private reply for that purpose.

    Please ensure you are using the latest files as found on your actual website.

    This way I will get access to any updates or customizations you might have made.

    Let me know if you have any other questions along the way!

     

    Thanks,

    Jaime

    Posts: 2 Topics: 1
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    This reply has been marked as private.
    Posts: 4290
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    Hi Joel,

    Thanks for providing me with this information!

    I uploaded your theme and my blog posts still appeared with the oldest posts first (as they did before) and my events also appeared in the blog loop.  You were seeing different results, correct?

    As a next step, let’s try to rule out if there is some type of conflict at play.
    This is usually because of:

    1.    A conflict with another plugin

    2.    A conflict with your WordPress theme

    3.    A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    1.    Make a backup of your database

    2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Let me know how that goes!

     

    Thanks,

    Jaime

    Posts: 2 Topics: 1
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    Thank you for the help with this, Jaime.

    I will dig in a bit more to see where the conflict is.

    If I need help again, I’ll reach out.

    Take care!

    Posts: 4290
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    Great, let me know how it goes!

    Posts: 7
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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