Events page is having redirect issues

[Huzza]

Have installed the free version of Events Calendar to trial and when I load the page keep getting a redirection error: http://edvisoracademy.com.au/events/
Have deactivated the plug-in and get the same problem.

.htaccess file has no redirects and this issue started with the set-up of this plug-in. Can you pls advise?

[Geoff B.]

Good evening @Huzza and welcome to the Events Calendar forum!

 

Thanks so much for getting in touch!

I’m afraid that we’re not equipped to provide technical support for our free the Events Calendar users here in our pre-sales forum.

But, the good news is that you are still welcome to consult this forum and all our premium forums to your liking and browse it for solutions, snippets and tutorials.

We’d be more than happy to assist you at one of the following locations:

• On the WordPress.org support forum for the Events Calendar.
• If you’re a current premium license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product.

With that in mind, there are a couple of things worth trying before contacting us there:

1. Make sure you have no “real page” that has the http://edvisoracademy.com.au/events/ slug. The calendar, even though it is not a “real page” needs exclusivity over that slug. You can also change that slug under Events -> Settings -> General.
2. Try different settings for Events Template under Events -> Settings -> Display
3. Re-save your permalinks

If none of that works, there might be some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows you to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

 

Best regards,

Geoff B.

[Author]

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