Events not working

[Larry]

Hello my events are not working, everything is up to date.

http://61f.b4d.myftpupload.com/events/

Hope you can help me.

[Geoff B.]

Good evening Larry and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the calendar not working properly on your site.
I would love to help you with this topic.

I just went ahead and took a look at your site.
On my end everything seems to display and behave correctly.

Could you expand a bit more on what issues you are encountering ?

Best regards,

Geoff B.

[Larry]

When I click on any of our events, the page just stalls and never brings up the event page.

It used to work, but doesn’t now. I duplicated the fourth annual black-tie fundraiser event and re-connected it to event bright, but that didn’t work either.

[Geoff B.]

Good evening Larry,

I totally see what you mean.

This really odd behaviour.

The first thing I would recommend is to re-save your permalinks (sometimes they go out of sync after an update).

If that does not help, it is likely that there is a conflict at play here.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to <u>go through our testing for conflicts procedure</u> (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Hang in there as we investigate this together.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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