Events not displaying

[kennedyart]

Hi guys
My events are not displaying and it’s got me stumped. Can’t figure what change (if any) caused this. Yes I’ve de-activated all plug-ins, tried default theme, played with display settings…

Any ideas?

Thank you
Fionnbarr

[Nico]

Hi Fionnbarr,

Thanks for reaching out to us, and really sorry to hear about the issue you are having! Also thanks for trouble shooting this with default theme and no other plugins active.

Do you have an URL I can check to see this? Do you still see the events in the back-end normally? By not displaying you mean you are getting a 404 error or an empty calendar or … ? Not sure what can be the cause of this!

Please let me know about those questions,
Best,
Nico

[Nico]

Hey Fionnbar,

Just noticed I can access your site events via ‘ugly URL’ https://kennedyart.com/?post_type=tribe_events. Have you tried resetting permalinks from WP-Admin > Settings > Permalinks > Save Changes?

Also individual events are showing fine https://kennedyart.com/workshop/saturday-15th-august-pj-lynch-portrait-from-life-in-oils/.

Nico

[kennedyart]

Hi Nico

thanks for this. Yes as you say the individual events are showing up just fine – go back to the general workshops list from the individual page and you’ll see the problem. I had thought of Permalinks myself as we migrated the site to a new host but while they needed updating for the rest of the site they have had no joy here.

Fionnbarr

[Nico]

Hey Fionnbarr,

Thanks for the follow-up buddy!

When I go back to ‘All Events’ or to ‘Workshops’ from the menu I see an ‘apologies’ page. I thought you set that up temporarily because the calendar wasn’t working as expected, am I wrong? If that’s not the case, just try to un-publish the page from ‘WP-Admin > Pages’. As they use the same slug, there might a problem with the permalinks.

Please let me know if I got this right,
Best,
Nico

[kennedyart]

Hi Nico

thanks for getting back to me. That page was in fact always there – it’s needed for the menu. Unpublishing it (& updating the Permalinks again)make no difference unfortunately

Puzzled!
Fionnbarr

[Nico]

Fionnbarr,

Thanks for following up once again, I’m mostly sure we are hitting a slugs issue!

So how are you setting the calendar to display in that page? Maybe that is cleared out with the update, or it just worked and you are not sure about it?

How is your menu built? Is it pulling a list of pages or is it a ‘Menu’ – definded in WP-Admin > Appearance > Menus?

Please let me know,
Best,
Nico

[kennedyart]

Hi Nico

Yup – it just worked 🙂 We always had a page called Workshops which was used for the constructed menu under Appearence. It pulled up automatically (no short codes or anything) the calendar. So this “internal” link or whatever you call it is presumably what’s broken

Thanks
Fionnbarr

[Nico]

Hi Fionnbar,

Sorry this is taking so much back-n-forward between us!

I see you unpublished or deleted the page ‘Workshops’ now, Can you try and reset permalinks? Also go to WP-Admin > Events > Settings > General and Save Changes. After that please check if https://kennedyart.com/workshops/ is showing the events. I think this process will surely clean the slug conflict we might be facing here.

If the above doesn’t work please try the suggested solutions at this knowledge base article: Fixing 404 errors.

Thanks for your patience so far and please let me know how this goes,
Best,
Nico

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