Events displaying on map even after they've finished.

[Callum]

Hi there,

I use Events Calendar Pro and Events Tickets Pro to run ticketing for a theatre company. Our season has now ended, but for some reason all the old shows that have now finished have appeared on map view again.

For reference, here is the page I’m referring to: http://www.handlebards.com/tickets/

How can I ensure that they don’t appear once they’ve finished? This was working whilst I still had upcoming events, but since they’re all over now until next year the old ones have come back!

Thanks,

Callum

[Victor]

Hi Callum!

Thanks for reaching out to us. Let me help you with your issue.

I could not reproduce the issue you are having, so this could be a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Also, make sure you are using the latest versions of our plugins as these might include bug fixes that can relate to your issue.

We suggest you setup a dev/staging site so you can make all these tests without disrupting the live site. We also encourage to make a full <u>backup</u> of your site, both database and files so in case something goes wrong you can always restore your site.

Let me know how that goes.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts