Cristina,
Thanks for following up on this! You can upload the screenshots to cloudup.com, imgur.com or any other image sharing service and paste the link in here. If you want you can mark your reply as private.
Before you share the screenshots for the event and settings details… Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.
Please let me know about the result of the test. If the issue is still present sending over the screenshots will help me to try to reproduce this on my end and confirm if it’s a bug or not.
Have a great weekend,
Nico