Hi Marissa,
Thanks so much for reaching out–and thanks so much for the kind words about our plugin! 🙂 I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. Our technical team would be more than happy to assist you on our WordPress.org support forum for The Events Calendar! Would you mind taking a moment to open a new thread with us there?
If you can, please take the time to confirm in your post that you’ve run through our conflict testing steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker!
Thanks again, and we’ll see you in the forums!