Good afternoon Megan and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the issues you have been running in while trying to set up your website with our plugins.
I would love to help you with this topic.
Before we continue, if you are a the Events Calendar Pro customer, I would advise posting your future threads here: https://theeventscalendar.com/support/post/
Provided you have an active license and that you are logged-in, you should be able to select the Events Calendar Pro forums (as opposed to the pre-sales one).
As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Best regards,
Geoff B.