Events Calendar PRO loading very slow and timing out for some.

[Bonnie]

Hi,

We have been using Events Calendar PRO for a long time and never had a problem, but all the sudden it started loading very slow and is timing out for some people.

It started on WordPress 4.5.3. I did the updated to WordPress 4.6 to see if that would help, but it hasn’t.

Please help us on what might be going wrong?

I have tested disabling the 2 newest plugins we have added and that didn’t help either.

Thanks so much.

[Cliff]

Hi. Sorry you’re experiencing this.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

It’s hard to tell if this is your issue or not, but, once you verify you’re on the latest versions, please do strongly consider trying the fix for runaway recurring events (a bug introduced in version 4.2.2 and fixed within a few days via version 4.2.2.1).

You can reference these code snippets to help determine if this is your problem and how to go about resolving it in your database:

• Count number of recurrences in database
• Delete all recurrences of an event via SQL (make a database backup first)

Please let me know how it goes for you.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts