Events Calendar PRO license "refunded" and not active, NEED HELP

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  • July 25, 2016 at 1:24 pm #1143801
    Noah Ottenstein
    Participant

    Hi,

    I previously had an issue where I was charged twice when upgrading my Event Calendar PRO license to a business license and had one transaction refunded:

    Tribe Account issues, charged for renewal of active license + upgrade

    I still ended up paying for the business license upgrade (Order #1095342) but now my license key is marked as “refunded” and no longer active. The license should expire in 2017. Can this be corrected?

    Thanks,
    Noah

    July 25, 2016 at 2:35 pm #1143837
    Geoff
    Member

    Hey Noah,

    So sorry for the trouble! I believe was the one who helped you with that refund, so let’s take a look at it together.

    I just made a change to your account — try validating the license again and let me know if the license is still deactivated. I’m hoping it’s not!

    Thanks so much,
    Geoff

    July 26, 2016 at 5:56 am #1144117
    Noah Ottenstein
    Participant

    Hi Geoff, It’s working now. Thanks!

    July 26, 2016 at 7:46 am #1144176
    Geoff
    Member

    My pleasure — sorry again for the mixup but I’m glad all is working. 🙂

    Have a great day!
    Geoff

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