Events Calendar Pro

[Robin]

I have been using the free version of events calendar for several years with no issues. I purchased the community events add-on a year ago. Today, I went to update the events calendar plugin and it crashed my site. If I purchase the pro version and my site crashes again will you be able to help me find out why it is crashing? The server logs showed that the plug in had a fatal error. My host had to deactivate the plugin to get my site back up and running but said they couldn’t offer any additional support as its a third-party plugin. I’m really nervous now about the plugin – I had over 600 events with over 100 of them being future events. I’m not sure how to proceed – can you please advise. Thanks.

[Brian]

Hi,

Sorry for the issues here. I can work with you to resolve this.

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events.

This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please let me know and I can help out.

Thanks

[Author]

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