event time is doubled

[Meredith]

The event time is doubled for this one recurring event and we can’t figure out why. See it here:
https://cnyepiscopal.org/event/diocesan-staff-meeting-7/2018-06-11/

I’m attaching a few screenshots of what we’re seeing. Any ideas?

[Jaime Marchwinski]

Hi Meredith,

Thanks so much for reaching out!

I do see an error on your site that your Google Maps API is included multiple times on that page.  Sometimes that can cause some strange issues to occur.  As a first troubleshooting test, can you try to ensure that the API is only included in one place?  Sometimes it is included on your theme, within our plugin, and other places as well.

If that doesn’t resolve the issue, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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