Event Tickets Plus – Pricing Duplication in a Single Page

[Myla]

I have had the Hosting Company help me but they couldn’t. I was advised to seek help from the Plugin company itself.

I accidentally uploaded two copies of the same plugin. The second plugin obviously name itself […-2.zip] so I had to go in and deactivate then later delete, however, I could only see one instance of the plugin. I looked in the File Manager, same thing, only one copy.

Now, when I tried to add an event ticket, somehow, it pulls in two instances of it in one page. Please see below for an illustration of what is happening. I’d appreciate any kind of response.

Thanks!

[Hunter]

Hi Myla,

I took a look at the screenshot and your site – definitely not typical behavior! If you wouldn’t mind, can you run through our Testing for conflicts guide to see if we can narrow down whether it’s a theme and/or plugin conflict?

Reply back with your findings and we’ll take the next step in troubleshooting. I do want to bring it to your attention that we’re limited on the amount of support we’re able to provide, but I’d be happy to help out where possible.

Thank you for choosing PRO and have a great weekend!

[Myla]

This reply is private.

[Myla]

This reply is private.

[Hunter]

This reply is private.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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