Event tickets not showing up anymore!!!!

[Tommy]

As far as i’m aware, nothing has changed!! Last night they were there, this morning, gone!

Any suggestions? Is this an Avada Theme issue or Modern Tribe issue?

All plugins and theme are updated

[Brook]

Howdy Tommy,

I would love to help you figure this out. I wonder if it is related to the recent Avada update? They styled a lot of things in The Events Calendar. One of the things they styled was moving the ticket area to a sidebar. Is it possible that due to your configuration or customization the sidebar is not visible in your theme?

If I were you I would also open a topic with Avada’s excellent support. While I will gladly continue helping you here, they might be able to spot the issue quicker as they are the true Avada experts.

Cheers!

– Brook

[Tommy]

Man i’m sick of you guys closing threads like it’s going out of fashion… I found a solution and i came here to add the solution but another thread was closed and i can’t tell carl and future readers the solution: https://theeventscalendar.com/support/forums/topic/ticket-prices-not-displaying-on-latest-avada-theme-update/#dl_post-1014112

Can you tell your MT support to stop doing that? freakin hell… whats the rush to close every damn thread so fast especially when it’s NOT resolved? I’ve noticed this several times…

The solution is the template. Check image

[Carl]

Hi Tommy,

I appreciate you trying to let me know. I tried that solution, but unfortunately the problem I’m having is with the ticket prices not displaying in the list view. I don’t know whether you are having this issue too?

• This reply was modified 10 years, 6 months ago by Carl.

[Carl]

Hi,

I have just had a response from Avada. They have sorted out the issue by adding:

.tribe-events-list .type-tribe_events { position: relative; }

to custom css. They are going to add this to the next update. Just thought I’d let you guys know in case anybody else comes back to you with the same issue. (sorry for responding in different topic but mine was closed)

[Tommy]

Yeah annoying when they close threads without solutions isn’t it..

Yeah my issue was different but i had that issue you shown above also. To resolve it, go to events > settings > display > make sure you use Tribe Events Styles

I was testing out the other styles then i came across that issue as you’ve shown above. Try removing that code from Avada and see if that display style works. Let me know how you go

[Brook]

Howdy Tommy,

Man i’m sick of you guys closing threads like it’s going out of fashion… Can you tell your MT support to stop doing that? freakin hell… whats the rush to close every damn thread so fast especially when it’s NOT resolved? I’ve noticed this several times…

We used to not close inactive threads. But we found many issues with this, and eventually changed policy. There were many problems that solved. Among them was people try to hijack the original poster’s topic with their own issue, that usually proves to be distinct from the original one. This caused a lot of user frustration. The original poster would have to read through sometimes lengthy exchanges that were irrelevant to them to get their answer. The hijacker would frequently not share a good description of their problem because they mistakenly believed it was related to the topic, which delays them getting proper help… The list goes on and on when it comes to the frustrations this caused. Hence our current policy.

Thank you for sharing the solutions Tommy and Carl. I am happy it is workign as needed now. If you guys have any more feedback or questions do let me know.

Cheers!

– Brook

[Tommy]

Gotta love the irony here.. Carl has essentially hijacked this thread with his own problems because you guys had closed his thread to prevent it from being hijacked by other people with their own problems lol Brook your procedures do not make sense in the slightest and this thread proves it. Just sayin

[Brook]

I appreciate the feedback, I do. We are constantly reevaluating our methods, which is how we chose the current one (years of testing what works best). I strongly disagree that this thread proves our methods don’t make sense. As was brought out you guys actually had different problems in the end, and so it would not have made sense to address them in the same thread anyways. But regardless I will keep your feedback in mind, and if we suddenly started getting more of the same we can go from there.

All the best,
Brook

 

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts