Event Tickets Errors

[Michele Holley]

I am having a consistent issue with ticketing numbers on this website. I understand that by default the ticket stock should automatically adjust when a purchase takes place but that is NOT happening. In this case I have to manually reduce the stock.

They are using PayPal to process payments. Even when the order status is changed to processed it still does not reduce the stock.

The other issue is that my client is not receiving email notifications when someone places and order. Also, on admin dashboard, orders awaiting processing shows a “zero” even though there are orders that need to be processed.

I really need help getting this fixed.

[Shelby]

Hi there Michele,

Of course, I’d love to help out here!

Because I’m unable to replicate this issue on my testing server, this seems that it may be a theme or plugin conflict, so I have some action steps for you to get me the information I need to help you:

1. Would you please work through the steps here to test for a conflict? This will help me be able to better assist you. 🙂
2. Can you please turn on debugging in WordPress and let me know what errors it throws?

Let me know, and we’ll work on solving this!

Best,

Shelby 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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