Event Tickets do not display, but do when I log in

[partneringinstitute]

Hello, and thanks in advanced for your help.

I’ve installed Event Tickets and Event Tickets Plus with WooCommerce. A fresh installation. The tickets purchase options does not display on the ticket Post page unless I log in. Tickets I create are show in WooCommers products, so they exist.

I do not require login to RSVP or to purchase a ticket in Events Settings. Neither of these options are set, but even if I set they do not affect display.

I had a colleague test and she too can’t see the ticket, even after she logs in. I seem to be the only one who can see the tickets, but only when I’m logged in.

I’ve created multiple tickets and none show up.

Any suggestions?

Bernard

[Geoff B.]

Good evening Bernard and welcome back!

Thank you for reaching out to us.

We are sorry to hear about that you can’t view the tickets unless you log in.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you provide me with a URL where that is the case ?

Best regards,

Geoff B.

[partneringinstitute]

This reply is private.

[Geoff B.]

Good evening Bernard,

Thank you for writing back.

I’m glad that updating WooCommerce solved the no-display issue. Kudos on that.

Based on the fact that you are also experiencing another issue, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Based on your description, it seems like there might be a customization in your WordPress theme that is preventing Event Tickets to display the additional attendee info (probably a WooCommerce customization).

You can test that easily by temporarily reverting back to a default WordPress theme such as twenty-fifteen (perhaps with maintenance mode on) and see if the problem persists.

Let me know how that goes.

Best regards,
Geoff B.

[partneringinstitute]

This reply is private.

[Geoff B.]

Good afternoon Bernard,

Thank you for writing back.

It looks like you are using the Enfold theme. If that is the case, I believe the good folks at Kriesi have a solution for you: http://www.kriesi.at/support/topic/conflict-with-event-calendar-attendee-information/

Let me know if that helps.

Have a great day!

Geoff B.

[partneringinstitute]

You are the man! The issue is resolved. Thank you!

Bernard

[Geoff B.]

Good evening Bernard,

Thank you for your awesome words!

I’m super stoked that this worked for you.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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