Good evening Lorena and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear that you had to experience an incompatibility between WPML and Event Tickets Plus. I would love to help you with this topic.
Unfortunately, these 2 plugins are not compatible as you can see here:
- https://theeventscalendar.com/knowledgebase/wpml-support/
- https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
But there is hope! We are currently working with the WPML team to make these plugins compatible.
Unfortunately, I cannot commit to a release date at this point. But stay tuned!
Sadly, in the meantime, there is no known workaround to this incompatibility.
The good news is you are fully entitled to a refund if you want one since you are within 30 days of your purchase. To obtain the refund, you just need to follow the procedure described here.
Best regards,
Geoff B.